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Privacy/GDPR

Fuzzbutt Cage Comforts is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.  The purpose of this Privacy Policy is to give you a clear explanation about how we use the information we collect from you. 

If you have registered to use the Fuzzbutt website, you can quickly and easily make changes to your contact information.  Simply log in and go to My account > My account details.

About us

You can contact us as follows:
Address: Fuzzbutt Cage Comforts, 12 School Close, Bracon Ash, Norfolk, NR14 8HQ
Email: fuzzsales@fuzzbutt.co.uk

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our website is running with the high performance we are dedicated toproviding;
  • let you browse between products without having to start back from the home page ateach click;
  • remember if you put something in your shopping cart before you decide to checkout; andcontrol that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your
order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in.

Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just email: fuzzsales@fuzzbutt.co.uk and we will be happy to help.

Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop
sending you these communications right away.

Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalization
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

We use MailChimp to send out the FuzzNews newsletters, you can read their Privacy Policy HERE.  The form used to sign up to our newsletter is GDPR compliant and you can give your consent here to be contacted by email when you sign up.  We do not pass your email addresses onto any third parties or other companies who would use it for unsolicited advertising.

How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

  • Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use PayPal and Stripe to process online payments, click their names to read their Privacy Policies.
  • Shipping: We integrate with Royal Mail to fulfill your orders.

How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, we will be more than happy to help.

How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority at https://ico.org.uk/.

Any update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.fuzzbutt.co.uk so it will be visible as you enter our store. We will also inform you via the FuzzNews newsletter.

Updated: 25th May 2018