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Welcome to the NEW Fuzzbutt website! Existing customers will have to reset their passwords to login. Click YOUR ACCOUNT > SIGN IN on the top right then "Click here for a new password...". New customers can register an account when you buy, or checkout as a guest :)

FAQs

Do you include free hangers with your products?

No, you have to buy hangers separately, there is a great choice of them here.

Do you ship worldwide?

Yes indeed, you can get an estimate on shipping prices on checkout.  For orders that are over 1.2kg they are sent tracked which will cost more but I am not prepared to risk sending these untracked or uninsured.  If postage comes in at less than what the shopping cart charges, I will always refund the difference.  Parcels over 2kg I will contact you to discuss a price, so the shopping cart will not initially charge you for shipping.  You can then decide if you want to reduce your order or cancel it if shipping is too high.

I don’t know which products are best for my cage/pet can you help?

We have a Cage Comparison page Product/pet comparison page HERE, these should help you.  Also look at the customer photo galleries on Facebookwhich will give you a good idea of pet/product sizing.  If you're still not sure just drop me a line.

Can I return a product if I’ve bought the wrong size or I’m not happy with it?

Any product can be returned for a full refund as long as it has not been in a cage and exposed to animals.  Email fuzzsales@fuzzbutt.co.uk if you need to return anything.

Can you make products on request to my specifications and measurements?

Due to the growing demand for Fuzzbutt products and the speed with which they sell, custom requests are dependent on my workload at the time.  If you have a sick rattie with Hind Leg Degenration and you need a special cube making with a low and large entrance, please contact me as I will always try to help out for poorly ratties.

Can you customize existing products to meet my needs?

I can put eyelets into pre-sewn cubes if you have a Fuzzy who likes to chew the regular webbing hangers.  I guess it depends on what the customization is as to whether I can do it or not, so just drop me a line :).